Our position
Linda Cunningham helps business owners delegate to AI and stay in charge. We believe responsible use requires human ownership, clear boundaries and honest disclosure.
How we use AI
Website development
This website was built with assistance from AI coding tools. The implementation is checked before it is released.
Written content
Website copy may be researched, drafted or edited with AI assistance. Linda Cunningham sets the direction and reviews the wording before publication.
Building your plan and kit
ChatGPT and Claude assist with research, analysis and drafting while Linda builds your plan and your Brain. To build your Brain we use these AI tools with the documents you share and the transcripts of our calls, on paid business accounts set so your material is not used to train their models. We never put your customers' payment or bank details into them. Separately, when we look at how your business shows up to AI from the outside, we use only your business name and other public details. Linda reviews everything client-facing, applies her judgement and walks you through it personally on your playback and handover call.
Where your Brain runs
Your Brain is installed by you in your own ChatGPT or Claude account, on your subscription. We do not store your business information or your customers' information in our own AI tools. Every job in your kit says what goes in and what stays out. Proposals and replies are drafts you approve; follow-ups you switch on send automatically using wording you have approved.
Recordings and training material
Your calls are recorded for you. Steps shown on screen may be used, with AI assistance, to produce training videos for your own kit. Recordings are not used for marketing or shared outside your engagement without your written permission. We may also record our own working steps, with no client information on screen, to improve how we deliver our services. How long recordings are kept is set out in our Privacy Policy.
Human responsibility
AI can do the work you delegate to it, but it does not take responsibility for business decisions. Linda remains responsible for the service she provides. You remain responsible for decisions, approvals and what goes out of your business.
A recommendation to keep a job human-led, limit what AI is given, or wait, can be a valid outcome of your plan.
Automated decisions
We do not currently use AI or other automated systems to make decisions about you that could significantly affect you. If that changes, for example to help qualify enquiries, we will say so here and in our Privacy Policy before it starts, including how to ask a person to review a decision.
De-identified insights
We use de-identified and combined information from our work, with AI assistance, for analytics, research and published insights. It never identifies you, your business or your customers. See our Privacy Policy for how we de-identify it.
Your information
The documents needed for your plan are agreed on the discovery call before you share them. Please do not send sensitive information or provide access unless it has been requested and agreed.
Where a third-party AI or cloud provider is used, that provider processes information under its own terms and privacy policy. That includes the ChatGPT or Claude account your Brain is installed in, and your automation account. See our Privacy Policy for more detail.
What we do not fabricate
We do not use AI to invent testimonials, reviews, case studies, client quotes or results. Any social proof presented as a real client experience must come from a real person or business and be used with permission.
Questions
If you want to know how AI was used in a particular part of the website or your engagement, email hello@lindacunningham.ai.
Last updated: 9 October 2026